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Benfield
Consulting's work is customized to individual client needs.
Often, Assessments or Audits lead to long term work including
implementations or a series of training and follow up exercises.
Depending on the year, over 75% of the firm's billings have
been with repeat clients. Many
relationships have lasted since the firm's inception.
Benfield Consulting works with six common types of
arrangements. They are:
> Speeches - Speeches are
typically 1 to 3 hour presentations regarding topics of interest and
research. Benfield
Consulting conducts approximately 6 to 10 speeches per year for public
and private associations. Topics
can vary but generally concern research done by the firm.
> Assessments - Assessments are a
week to week and a half review of a function or problem area. At the end of the project, the client gets an overview
of problem areas and recommendations on how to fix the problems or
where further study is needed. Assessments
have been done in the areas of pricing, service development, sales
deployment, product development, channel management and growth
planning.
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> Seminars - Seminars can be a one
day to five day event involving education on a subject or several
subjects. Benfield
Consulting typically does middle to upper management seminars on
functional areas related to marketing, sales and operations. Seminars have been done in the following functional
areas: Sales management,
sales productivity enhancement, sales compensation and control system
design, service management, fee basing services, pricing and pricing
management, channel
management and channel development, product management and product
development, and growth strategy development.
> Research - Benfield Consulting
has done a variety of research projects.
Research is done in most areas of marketing and sales including:
market trends and market strategy implications, service research,
new product research, sales and solicitation research.
Fees for research vary according to the scope of the project and
the degree of analysis.
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Audits - Audits are an intensive 2.5 to 10 week exercise in a
functional area(s). The
audit examines a client function in detail and recommends a detailed
strategy and tactics to fix the problem.
Audits are labor and information intensive.
They typically can yield powerful insights into a function or
problem area. The audit
recommendations are reported in an implementation plan for the client
beginning with the areas of greatest gain.
Audit fees can vary widely and are quoted on a customized basis.
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Implementations - Implementations are an outgrowth of an Audit in a
functional area. Once the
audit is completed, Benfield Consulting offers managerial oversight in
design, structure, rollout and follow up of Audit recommendations.
Implementations typically range from 8 months to 2 years and are
quoted on an individual basis.
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